Early Bird Ticket Sale FAQ

How do I purchase my package or pass? 

Follow the steps below to purchase your package or pass: 

• • Sign in or create your Festival account by clicking “Sign In/Register” in the navigation bar on the Festival homepage.
  • Navigate to the ticketing page and browse the ticketing products.
  • Add passes and packages directly to your cart. 
  • Click the cart icon in the navigation bar to view your order summary (this is where you can add a promo code or gift items in your cart).
  • Review your order and click “Checkout” to proceed.
  • Enter your credit card information in the payment pop-up (you may choose to make a donation at this time). Click “Submit Payment Information” to save.
  • Accept the Purchasing Terms.
  • Finalize your purchase by clicking the “Buy” button and proceed to the final order summary or click “Cancel” to cancel your order.
  • You should receive an order confirmation email within several minutes. Refresh your inbox for a faster load time.
  • View your purchase history by clicking on the user account icon in the navigation bar and selecting “Purchases.” You can view or print your receipt here.

How do I transfer or gift a package or pass? 

To gift an item, check the “This is a Gift” box under the pass or package and enter the recipient’s information before proceeding to checkout.

Important: An entire pass or package cannot be transferred after purchase. However, individual tickets within a package can be transferred after ticket selection in January. To transfer a ticket after purchase, transfer one ticket at a time to the intended recipient from your user account.  

I’ve purchased a package; what do I do now? 

We’re excited to see you at the 2025 Sundance Film Festival! Plan your trip by booking your Festival lodging with us and shop our special edition Festival merch now. Stay tuned for information on the Festival program, ticket selection dates, and more. 

Why can’t I add more packages or passes to my cart? 

Most package and pass types are limited to one or two per account, so if you are unable to add more packages and passes to your cart, it likely means that you have reached the purchase limit for that particular package or pass. 

Why am I being prompted to send a product as a gift? 

There is a limit of two of any package type per account. You will be prompted to gift any extras at checkout. 

Can I get a refund? 

All public pass, package, and ticket sales are final. Refunds and exchanges are not permitted except as set forth below and at Sundance Institute’s sole discretion.

If the in-person portion of the Festival is canceled, attendees who purchased an in-person package or pass will receive a refund of the package or pass price. Attendees who purchased in-person single film tickets can elect to receive a refund of the ticket price or, if online tickets to the selected film(s) are available, exchange the in-person ticket for an online ticket. 

If the entire Festival is postponed or canceled, all passholders, packageholders, and ticketholders will receive a refund of the product price. 

Refunds will be issued to the credit card account used to make the purchase. Please note that payment processing fees will not be refunded. 

Can I purchase a package if I live outside of the United States? 

Due to rights restrictions, ticketing products may not be gifted, transferred, or redeemed outside of the United States. If you reside outside of the United States and are having issues completing your purchase for in-person passes, packages, or tickets, please contact sundancesupport@sundance.org.