How to Fest

Buying Tickets

Ticket Selections

How to Favorite

Content

How to Join a Waitlist

Content

Transferring a Purchase

Watch Festival Award Winners

Ticket Refund Policy

Terms & Conditions

Anti-Piracy Statement

Box Office Locations & Hours

Members of the Sundance Industry Office may now purchase exclusive passes through SIO private sales. Visit Sundance.org for more information about industry registration.

In-person and online passes and packages are on sale until January 10, and Single Film Tickets go on sale on January 16. Please review our ticketing page to see what ticketing options we are offering this year.

How to Purchase a Pass or Package

Sign in to your Festival account or create a new one by clicking “Sign In/Register” in the main navigation on the Festival homepage.
Navigate to the ticketing page and browse the ticketing products.
Select the in-person or online passes or packages you want to purchase and click “Add to Cart.”
Click the cart icon in the main navigation for a summary of your order (here, you have the one-time option to gift items in your cart or add a promo code).
Review your order and click “Checkout” to proceed.
Enter your credit card information in the payment pop-up (you may choose to make a donation at this time). Click “Submit Payment Information” to save.
Accept the Festival Purchasing Terms and the Health Safety Measures statement.
Click the “Buy” button and proceed to the final order summary page or click “Cancel” to cancel your order.

Important Note: You will receive an order confirmation email within several minutes. Refresh your inbox for a faster load time. To view your purchase history, click on the user account icon in the main navigation and select “Purchases” to view or print your receipt.

How to Purchase Single Film Tickets

Sign in to your Festival account or create a new one by clicking “Sign In/Register” in the main navigation on the Festival homepage.
Navigate to the ticketing page and browse the ticketing products.
Select the in-person or online Single Film Ticket you want to purchase and click “Add to Cart.”
Click the cart icon in the main navigation for a summary of your order (here, you have the one-time option to gift items in your cart or add a promo code).
Review your order and click “Checkout” to proceed.
Enter your credit card information in the payment pop-up (you may choose to make a donation at this time). Click “Submit Payment Information” to save.
Accept the Festival Purchasing Terms and the Health Safety Measures statement.
Click the “Buy” button and proceed to the final order summary page or click “Cancel” to cancel your order.

Refund Policy

All sales are final. Please see our Ticket Refund Policy for more information.

International Attendees

Films are available in the U.S. only. Due to rights restrictions, most products cannot be gifted, transferred, or redeemed outside of the United States. Please review our ticketing page for more information.

If you reside outside of the United States and are having issues completing your purchase for in-person passes, packages, or tickets, please contact sundancesupport@sundance.org.

Attending as a Group

If you’re planning to experience the Festival with a group (such as your partner or family), we recommend that each member of your party has their tickets in their account. If you choose to have one member of your party hold on to the tickets for everyone, please be aware that voting for films will not be possible for individuals without a ticket in their account. Additionally, groups cannot be seated without all members of the party present.

Ticketing FAQ

Certain ticketing products are subject to specific purchase limits, proof of age or location, or may be nontransferable. For all gifts/transfers, please ensure that you have the recipient’s correct email address. Below are some frequently asked ticketing questions.

How Can I Tell if a Film Is Sold Out?

If you have Favorited a film that is now sold out, your “My Festival Schedule” dashboard will have a grayed-out button “SOLD OUT (INFO)” in place of where you would normally be able to click “ORDER TICKETS.”

Why Can’t I Add More Packages to My Cart?

Most package types, such as the Festival Package and Express Pass (Second Half), are limited to two per account and can be gifted or transferred. The Locals Package, Salt Lake City Pass, and Ignite Package are limited to one per account and cannot be gifted or transferred.

Why am I Being Prompted to Send a Product as a Gift?

There is a limit of two of any package type per account. You are allowed to purchase or use up to 10 tickets to a specific screening, but you are only allowed to keep one ticket for yourself. You will be prompted to gift any extra tickets at checkout.

Why Isn’t My Promo Code Working?

Promo codes have a variety of restrictions, so please read the fine print on the promo code you are trying to use. Promo codes are also case-sensitive and subject to limited quantities. If you are seeing an error stating that the maximum number of uses has been met, then your promo code is no longer available.

What Form of Payment Is Accepted?

The Festival will be cashless (no physical money) and tickets, merchandise, and any other Festival product purchases will be transacted digitally.

Ticket selections will begin in early January.

Packageholders must make a ticket selection to secure a seat at least one (1) hour before a screening begins. If you are a Single Film Ticketholder, your ticket is your ticket selection, and no further action is required. Passholders do not need to make ticket selections. Seating is limited and is not guaranteed, so please be in the appropriate line at least 45 minutes prior to a screening’s start time.

Make your ticket selections early. All screenings — both in-person and online — are limited in capacity.

How to Secure Your Seat at a Screening

Sign in to your Sundance Film Festival account on your web browser and click “Program” at the top of the page. Here, you can explore the Film Program Guide menus, download the program as a PDF, or use the “Search the Program” tool and search by filter.
Click on the film detail page of the film you would like to see.
Select the “+ Favorite” option next to the screening of your choice. Important: Favoriting a film is not the same as selecting a ticket.
Click on “My Festival Schedule” (the calendar icon) in the upper right main navigation.
Scroll down to “Favorite Screenings and Events” and click the “Get Tickets” button next to the film of your choice. If a screening is sold out, there will be a grayed-out button next to sold-out Favorited films labeled “SOLD OUT (INFO)” in place of where you would normally order tickets.
Make your quick-order selection from the drop-down menu. The transaction fee should be $0.00.
Agree to the terms in the checkout pop-up window to proceed.
Review your order and click the “Buy ($0.00)” button to finalize your selection.
Enter your phone number to receive your tickets by text (optional). Select the “Go Back” button to exit.

Note: You must have a valid ticketing product in your account to make a ticket selection.

How to Get on the Waitlist

If an in-person screening is not available for selection, you can add yourself to the Waitlist. Online screenings cannot be waitlisted. For more information, read How to Join a Waitlist.

Build your 2025 Festival schedule by favoriting films and screening times in the Festival Program Guide. Tap the ☆ icon next to a specific film or film screening time on a film’s detail page to add to your My Favorites page.

Favoriting films helps you organize the films you want to see. Go to My Schedule and click on the My Favorites tab to see a list of your Favorited films. If you’d like to make a ticket selection or buy a single film ticket for a film you’ve Favorited, go to My Schedule and find it in the Favorites section.

Note: Packageholders, you do not need to Favorite a film to make ticket selections. Click here to read more information about how to make a ticket selection.

Check back soon to learn more about joining a Waitlist.

There are several ways to transfer purchases. In each instance, the recipient will receive an email confirming the transfer, along with any required next steps such as setting up an account to accept the transfer. When transferring a ticketing product, verify that you are using the recipient’s correct email address prior to transfer.

Important: Feature films are available in the U.S. only. Due to rights restrictions, most products cannot be gifted, transferred, or redeemed outside of the United States. Please review our ticketing page for more information.

How to Complete a Time-of-Purchase Transfer (Gift)

Passes or Packages

At the time of purchase, check the “This is a Gift” box located under the pass or package. Next, enter the recipient’s information before proceeding to checkout.

Important: An entire pass or package cannot be transferred after purchase. To transfer a ticket after purchase, transfer one ticket at a time to the intended recipient from your user account (step-by-step directions below).

Tickets

For Single Film Tickets, you will need to check the “This is a Gift” box for any extra tickets besides the one ticket that you keep for yourself. Transfer each ticket individually by entering the recipient’s information before proceeding to checkout.

How to Transfer a Ticket From Your Account

To transfer a ticket from your account, log in to your user account on your web browser and click on “My Festival Schedule” (the calendar icon) in the upper right main navigation.
Browse the “My Festival Schedule” page and locate the ticket you would like to transfer. Under the “More” column, select the “Transfer tickets…” option.
Follow the instructions in the ticket transfer pop-up by entering the recipient’s information. Confirm the ticket transfer.
The recipient will receive a confirmation email prompting them to accept the transfer.

Note: Tickets purchased as part of a package or as a single ticket can be transferred as many times as needed until the ticket has been used or fulfilled.

How to Accept a Ticket Transfer

You will receive an email indicating that a ticket has been transferred to you. If you do not already have a Sundance Film Festival account, you will be required to create one using the same email address associated with your notification email. To accept a ticket:

Sign in to your user account on your web browser. The transferred ticket will appear on the “My Festival Schedule” page. To locate the transferred ticket, click on “My Festival Schedule” (the calendar icon) in the upper right main navigation.
Scroll to the bottom of the “My Festival Schedule” page to the “Pending Transfers” section.
Find the ticket of interest. Under the “Actions” column, click the “Manage Tickets” button, and accept or decline the ticket transfer.

Please check back soon for more information on watching Festival award-winning films.

All public pass, package, and ticket sales are final. Refunds and exchanges are not permitted except as set forth below and at Sundance Institute’s sole discretion.

If the in-person portion of the Festival is canceled, attendees who purchased an in-person pass or package will receive a refund of the pass or package price. Attendees with in-person Single Film Tickets can receive a refund for the ticket price or exchange the in-person ticket for an online ticket (subject to online availability).
If the entire Festival is postponed or canceled, all passholders, packageholders, and ticketholders will receive a refund of the product price.

Refunds will be issued to the credit card account used to make the purchase. Please note that payment processing fees will not be refunded.

Viewing is not available outside the United States. If you are having issues completing your purchase, please contact us at sundancesupport@sundance.org.

In-Person Screenings: Screenings are available on a first-come, first-served basis, so make your ticket selections early. Passes and packages can be fulfilled starting in January. Ticket selection is required for admission to each screening. You will receive an email confirmation of your ticket selections. All ticketholders must be in the appropriate line at least 45 minutes before a film’s published start time. We recommend arriving earlier to secure your seat; tickets do not guarantee admission. Each person is required to present a unique digital ticket for admission.

Gifting: To gift this item to someone, you must check the “This is a Gift” box at checkout. For additional help, see our “Ticketing Support” page.

Terms and Conditions: There is a purchase limit of ten (10) Single Film Tickets per screening per person, regardless of whether the tickets are for individual use, gift, or transfer. Tickets are non-refundable, and all sales are final. For more details, please review our Refund Policy.

By purchasing this item, you acknowledge that an inherent risk of exposure to COVID-19 or other illnesses exists in any public place where people are present. You acknowledge and agree that you voluntarily assume the risks related to exposure to COVID-19 and other illnesses by attending any Sundance Film Festival screenings or events, and that you will not hold Sundance Institute liable for any illness that may resul

Please respect the work and livelihoods of our filmmakers and do not copy, rebroadcast, or distribute any film, or any portion thereof, each of which constitutes copyright infringement under United States and international copyright laws. We ask that you enjoy Festival films as they were intended: to be viewed in theaters and in small home gatherings, and streamed on the Sundance Film Festival digital platform.

Sundance Institute will take appropriate action against attendees who attempt to pirate, exhibit, or record any Festival films or other Festival content. The state of Utah bans piracy as set forth in Utah Statute on Piracy 13-10b-201. Copying copyrighted works can also subject you to civil statutory damages of up to $150,000 per work and felony criminal charges resulting in imprisonment. Sundance Film Festival takes extensive measures to curtail piracy, including digital (visible) and forensic (invisible) watermarking. Cameras and recording devices are strictly prohibited. Our staff are trained to handle piracy in accordance with state and federal law and will cooperate with local, state, and federal law enforcement on piracy-related matters.